Returns & Exchanges

We want you to love everything you purchase from us. If something isn’t quite right, we’re here to help.

Eligibility for Returns

Unopened and unused items may be returned within 14 days of delivery. Products must be in their original condition, with all seals intact and original packaging included.

Due to hygiene and safety standards, we’re unable to accept returns on opened or used beauty products, unless the item arrived damaged or defective.

Final Sale Items

All sale items, promotional items, and gift cards are final sale and not eligible for return or exchange.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can make it right. Be sure to include your order number and clear photos of the issue.

How to Start a Return

To initiate a return, reach out to our customer care team with your order details. Once your return is approved, you’ll receive instructions for sending your item back.

Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Once your return is received and inspected, refunds will be issued to the original form of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different item, we recommend placing a new order after your return is approved.